|The RSV Guarantee
We back all of our instruments with a 30 day money back or replacement guarantee on all items. If we find the item to be defective then there will be no extra shipping charges.
There is no restocking fee.
We offer a 14 day trial period for you to test out your RSV Instrument.
Trade Up Policy
100% of the purchase price can be used to upgrade to a higher priced RSV violin, viola, cello, or bass.
• Returning an Item Checklist:
1] Call us to recieve a RMA number. Put the RMA number on the box.
2] Use the same box/padding the item was shipped in.
3] Cross out the old labels.
4] You must ship “Fedex overnight” to prevent heat or cold damage to violins.
5] Please send your return on or before "Thursday" to prevent it from sitting in a shipping facility over the weekend. If your instrument is not shipped overnight and arrives with heat or cold damage, you will be charged for any necessary repairs.
Ronald Sachs Violins
836 Pleasant Hill Road
Lilburn, GA 30047
phone: 770 931 2427